The staff deserves top recognition for their excellent service. Every day of my stay, the concierge helped me with anything I needed. Truly wonderful people!

I would like to thank Lotte Hotel’s concierge service for their discretion and attentiveness. The staff were mindful of safety and security, all while being polite and careful! Please reward their work with a nice bonus! 5-star service all around.

Our friendship with Lotte has lasted for more than 11 years. And every time I return there, I have a truly pleasant experience. The young, active, competent, and highly professional team will always help with any questions and solve problems of any nature.

As a first-time guest of your hotel, I am thrilled with the service I’ve experienced here. The staff is 100% customer-oriented, providing thoughtful assistance that went above and beyond in all regards. I will surely become a regular guest.

The service is top-notch. I travel a lot and have a lot to compare to, and you have pleasantly surprised me with the quality of service. Thank you very much.

World-class service. Thank you to the concierge for their emergency assistance, efficient work, and professionalism.